Our 30-day money back guarantee gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with an exchange or full refund.Frequently Asked Questions
Individual items of $500.00* or less may be returned for refund using our easy online feature. For exchanges, repairs or items over $500.00, please call a Service Specialist at 866-488-3578 for assistance.
Special orders and engraved jewelry items (other than rings) are final sale.
Any ring where personal engraving was added may be returned, exchanged or resized where possible (with the exception of special orders), however the $25.00 engraving fee is non-refundable.
Once a returned item passes our quality inspection and is fully processed for refund, it typically takes 3-10 business days for the credit to reflect on your account. This timeframe begins once we send you an email confirming we have received your package and it is returned to our inventory.
The recipient or purchaser will be responsible for all return shipping and insurance fees.Our Return Policy
Your complete satisfaction with our product is guaranteed or items may be returned or exchanged within thirty days from when it was shipped, with a Return Merchandise Authorization. You will only pay for return shipping and insurance fees. To receive a return authorization on orders shipped within the United States follow the steps outlined below.
Please note that to be eligible for return, items must be in their original purchase condition, include all product documentation, and shipped within 30 days.
To expedite exchanging for different product, we recommend returning for refund and placing a new order. Please allow approximately 2 weeks for your refund to be processed.
If a package or item delivered to you arrives damaged, please refuse the shipment or call us immediately at 866-488-3578. Please retain all packing materials unless instructed otherwise by Aqua Master LTD Claims for damaged or missing items must be reported immediately or within 5 days of receipt of your order. Aqua Master LTD will not be responsible for lost or damaged returned shipments.
Single Jewelry Items $500 or Less:
Individual items of $500* or less being returned for refund can be set up online in just 4 simple steps. Request a Return Merchandise Authorization code and if you'd like, use our convenient pre-paid FedEx Ground® return shipping label for only $9.00 (deducted from your refund). It's that easy!
*Online Returns do not apply to the following items:
Please call a Aqua Master LTD Diamond and Jewelry Consultant at 800-576-6550, 24 hours a day, 7 days a week for individual items over $500, and items for exchange, repair, resize, or to report damage or defect. These cannot be set up online and require assistance. We recommend that you securely package your items in original packing materials, fully insured. We are not responsible for lost or stolen articles.
Returns are processed during weekdays once the items have been received at our Fulfillment Center. Following receipt of your returned item, you'll receive a confirmation email. Please allow an average of 1-2 weeks for full processing. Our Quality Assurance department will review the returned item. Items that show signs of wear or have been altered, resized (by a jeweler other than Aqua Master LTD), or damaged cannot be accepted for return. Please allow another 7 - 10 days after processing for your bank to post credit against your account.Non-Refundable Items
Engraved jewelry items other than rings may not be returned. Diamonds purchased as part of our Aqua Master LTD Diamond Upgrade Program May not be returned for credit. All Aqua Master LTD engraved rings may be returned for credit, however engraving fees are non-refundable. The removal of Aqua Master LTD engraving from any exchanged or resized ring is free with no additional engraving fee. Special orders are final sale and are not eligible for return. Returns without a Aqua Master LTD return code, returns sent C.O.D., and improperly or uninsured packages will be refused upon receipt. Returns with missing paperwork or product will not be processed.
Additional shipping charges may be incurred if packages are returned via alternate carriers (including, but not limited to, UPS and Canada Post). Aqua Master LTD reserves the right to charge your credit card for any fees we incur at time of package receipt. To avoid additional charges, we recommend sending your return via our preferred G4SI insured FedEx carrier.
For orders shipping to China, the 30 day period begins on the date you receive your order. The 20% reservation fee is non-refundable.How to Prepare a Return or Exchange
To return a diamond or jewelry item to Aqua Master LTD, follow the below process:
If you have any questions about our return procedure, please contact us at 866-488-3578, 24 hours a day, 7 days a week or at web@AquaMasterWatch.com
PayPal orders may be returned for credit back to your PayPal account. Please allow up to 2 weeks for your account to be credited.Shipping Charges
Shipping charges, including Special Handling and any other related costs, are non-refundable. Please do not ship returns C.O.D. If you receive any portion of your order damaged, please contact us prior to returning the items. Aqua Master LTD will not reimburse you for unauthorized shipping expenses incurred. Please retain all shipping materials for FedEx pick up and/or inspection.
If we request that you return the merchandise to us, we may reimburse you for full or partial return shipping expenses at our discretion. We will not reimburse you for overnight, express or other special services used at your discretion.
After Your Return is Received by Aqua Master LTD
Once your return is received into our system, you will receive a confirmation email. System processing occurs Monday through Friday. Please allow our team one business day, up to 24 hours, once the carrier arrives to receive product into our system. Failure to obtain a Return Authorization code, or include Diamond Grading Report(s) can delay receiving your return.
Once entered into our system, your return must be inspected by our Quality Assurance team. Please allow 2-4 business days for this process. If there are any questions regarding your return, we will contact you. Once inspection is complete, your return will be fully processed. For refunds, please allow an additional 2-4 days.
If you are expecting a return shipment, you will receive a shipping confirmation the day of the outbound shipment. You can track the status of your return online here. Thank you for shopping at Aqua Master LTD Brothers Inc., If you have any questions about your return, please call a Aqua Master LTD Diamond & Jewelry Consultant at 866-488-3578.Credits to Your Charge Card
Credit card purchases, Aqua Master LTD Credit Card and PayPal purchases will be refunded against the credit card or account used on the original purchase. Please allow up to 2 weeks from the date that Aqua Master LTD has received your return for your account to be credited. You may wish to contact your credit card company on posting guidelines as they can vary. If you made a purchase of $1000 or greater using a bank wire, and are an International customer, your refund will take approximately 3 weeks from the date of the return's receipt. For bank wire purchases under $1000, please allow 3-4 weeks. Bank wire refunds are posted against the original account they originated from.Sale Price Adjustments
Sale price adjustments must be made within 7 days of the original ship date unless otherwise specified. Price adjustments will be provided as store credit.Cancel or Change an Order
If you would like to change or cancel an order please call an Aqua Master LTD Diamond and Jewelry Consultant at 866-488-3578. We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. If your order has already shipped, please contact us to set up a merchandise return once you have received the shipment.
**If you are not an end consumer please contact our offices for more details.