Thank you for contacting Aqua Master Watches Repair Department.
As the manufacturer, we stand behind our product and in the rare event that an Aqua Master Watch requires maintenance our certified watch technicians are standing by to repair any issue.

Please complete the below online form to submit your repair request.

Repair Request

Information

Warranty

  • Warranty – watches
    All watches purchased from Aqua Master authorized dealers come with the Aqua Master international guarantee.
    The following Aqua Master international repair guarantee applies to Aqua Master watches serviced by an Aqua Master authorized retailer presented for guarantee service.
    Each intervention on your watch is performed in compliance with the highest standards of the art and is guaranteed during 12 months from the date of repair stated on your repair documents against any defect on the intervention found by our technical service, subject to the exclusions mentioned hereunder. The present Aqua Master international repair guarantee covers the intervention as defined in your repair documents only and does not apply for any other services.
    Your Aqua Master international repair guarantee is not a service contract and does not cover, notably:
    • Defects or damages resulting from misuse or negligence, or from accident
    • Defects or damages caused by improper use (knocks, dents, crushing to the case, crystal, bracelet or strap, etc.), alterations, tampering, dismantling or unauthorized modifications or repairs, as well as services, works and repairs performed by anyone other than an Aqua Master boutique, an Aqua Master authorized retailer or an Aqua Master after-sales service center, or caused by the use of components and/or accessories other than those recommended by Aqua Master;
    • Watches where any part of the original watch back or any original number has been removed, changed, altered, replaced, erased or defaced;
    • Routine maintenance and cleaning, as well as the consequences of the normal wear and tear and aging of the watch.

    In order to benefit from the Aqua Master international repair guarantee, you are required to present the original intervention invoice and/or repair documents to any Aqua Master authorized retailer. Please be certain to retain your original intervention invoice and/or repair documents at all times. You are responsible for transportation costs, including but not limited to postage, insurance and packing materials. We recommend that any shipment to us include certified delivery and insurance. Upon expiration of the guarantee period, any service/repair will be subject to a service charge.
    Only Aqua Master authorized retailers are entitled to provide guarantee services as defined herein. For more information please consult the Aqua Master website www.AquaMasterWatch.com, or ask the Aqua Master authorized retailer.

    The present guarantee is granted by Aqua Master LTD and is in addition to any other legal rights you could have based on the relevant national legislation; the present Aqua Master international repair guarantee does not interfere with such rights.
    This Aqua Master international repair guarantee is totally independent of the Aqua Master international guarantee or limited warranty given with your purchase.
    Please note that the present Aqua Master international repair guarantee, the intervention invoice and/or repair documents shall not be construed as a certificate of authenticity.

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